If you do not currently have an online customer account with Ampec please click here to set one up.

If you have lost your password or login details please click here to contact us.

In this web site all orders are placed via a "shopping cart" facility. Each item has an "Enter Quantity" field and each product has a shopping trolley icon on the right which adds that item to the cart.

Once you have set up a customer account you will be able to add products to your trolley. When you use your customer login and password to login to this site, you will be presented with a listing of your complete order history including past and pending orders. Past orders are orders that have been processed and Pending orders are orders that have not been processed through the credit card payment system. You can login at any time and then process a pending order once you have received lead time confirmations.

This information is also listed on your "View Trolley" page.

On your shopping trolley page you can do the following:

1. If you change the quatity in any of the line items, just click "Recalculate" to get the new total price.

2. To delete items from the trolley, click the checkbox under the "Delete Item" column for the line items you want to delete and then click the "Delete Selected" button.

3. If you would like to confirm the lead times for some or all of the items in your trolley before proceeding with your order, just click the checkbox under the "Confirm lead Time" column for the line items you want to confirm the lead times for and then click the "Confirm Lead Times" button. This will then send an email to Ampec listing all the items you wish to confirm the lead times for. We will then manually confirm the lead times and send an email directly back to you (to the email address listed in your account information). When you click the "Confirm Lead Times" button your order will not be processed and the contents of your trolley will be retained in your order history and can be retrieved at any time by logging in to this web site.

4. If you are ready to process your order click the "CHECK OUT" button.

This web site utilises 128-Bit SSL browser encryption via our payment gateway provider, "DirectOne" to provide secure real time credit card payment processing. This means that all credit card information, payment retrieval and all account tools are fully secured at all times. All personal information submitted with your order is sent via a Secure Server maintained by Direct One.

This web site quotes all prices in both Australian dollars ($AUD) and US Dollars ($USD). But the base currency is Australian dollars($AUD). And you will be charged in Australian dollars currency. We have no control over the conversion rate your credit card company uses at time of settlement.

We accept the following credit cards: Visa, MasterCard, American Express, Diners Club and Bankcard.

Despite the introduction of many methods of Internet value-exchange, established credit cards still remain the safest option for all parties in a transaction. We are able to check credit card validity and complete the transaction before goods are dispatched and you have the security of dealing with a familiar credit card company who has established procedures in place should you have a question about charges.

When you place an order, user information is recorded for fraud prevention. A credit card can only be used by its rightful owner. All fraudulent transactions will be forwarded to law enforcement and prosecuted to the fullest extent.

When you proceed through the "check out" on this web site you will be required to select domestic shipment (For delivery address within Australia), or international shipment (for deliveries outside Australia).

Unless otherwise arranged;

1. All domestic packages are dispatched via our freight carrier: Freight Couries nominated by Ampec Technologies

2. All international packages: If you choose International as your shipping destination, you will be required to arrange your own freight forwarder to pick up the goods from The Ampec Warehouse. You will be required to enter your freight account number so we have tracking on your order. You will be advised by phone and/or email when your order is ready for pick up and the pick up address, then you will need to send your freight forwarder to the following address to pick up. The freight forwarder will be required to produce your account number to pick up the goods

Unit 1, 63 - 79 Parramatta Road
Silverwater NSW 2128
Australia

Please note we do not refund cash. Our Returns Policy extends for 30 days from delivery and covers goods damaged in transit. Note: We cannot accept returns of items returned more than 30 days after delivery, or items that are not in their original packaging. If you need to return some goods please email or phone us using the information on the Contact Us page and we will advise what needs to be done.

If you wish to pay by cheque or money order, make it payable to: Ampec Technologies and send payment to the following address along with the details of your order, your delivery address and your contact phone number and email address:

AMPEC TECHNOLOGIES
PO Box 6385
Silverwater NSW 2128
Australia

We accept cheques or money orders denominated in Australian or U.S. dollars as payment for orders. Paying by cheque does slow down your order somewhat, as we dont ship the items to you until your funds clear. Expect an extra 1 - 2 weeks over normal delivery lead times. Large Quantities / Corporate Orders Please Contact Us via phone or email to discuss your requirements.